Business Challenge
A government agency with approximately 2,900 employees, including scientists, engineers, technicians, and support and administrative personnel, has been using an in-house written discussion forum that provided only basic functionality. This government agency’s customers is requesting for a discussion forum system that is more robust than what they could offer.
Desired Key Features
- Run on their current technology stack (ColdFusion, IIS, CommonSpot);
- Decentralized forum administration;
- Integration with their existing ColdFusion authentication scheme;
- Have the same look and feel as their current web appearance;
- Section 508 (the Accessibility Act) compliance;
- Calendar;
- Subscription System;
- Ability to sort columns; and
- Support for a number of forums, containing a number of categories, different permissions and users.
Summary
This government agency has selected FuseTalk as the discussion forum solution of choice to replace their existing home-grown forum. The great features and capabilities of FuseTalk have enabled the Agency to meet all their desired key features. With FuseTalk’s multi-tier administration, changes to the forums can be made more readily by those who are most familiar with the forum's use without having to wait for the availability of an Information Systems Group staff member. This removes workload from IT and places it on the division, where appropriate.
Also, FuseTalk’s unique multi-forum per license solution allows the Agency’s administrator to create and manage one forum or multiple forums, in one central place, yet deploy it organization-wide. Each forum, with a unique look and feel or the same look and feel across all forums, can have its own permission structure and users, as designed by the Administrator.
FuseTalk’s subscription system enables the Agency’s customers to subscribe to content of interest (at the topic level and/or category level), and be notified of new content by email. Furthermore, they can respond to the new content through email. This government agency is looking forward to deploying their new forums to their customers.
Product Used
FuseTalk Standard Edition