Welcome to FuseTalk Support. Our customers rely on us for quality support, and we're proud of fast response times provided in a friendly and personable manner. From our evaluation support to our support and maintenance program, we're committed to providing the best experience possible.
Purchasing a support and maintenance plan gives you peace of mind. You can contact our support team when you have a problem or question, and you have access to the latest version of the product at all times during the term of the plan. FuseTalk's support center is located at the head office of FuseTalk in Ottawa, Ontario; all lines of support are available internationally.
FuseTalk Support and Maintenance Agreement
- 1 year of access to the Client Services Area
- 1 year of access to the FuseTalk support forums
- 1 year of email support
- 1 year of free point releases and/or service packs and major release upgrades
FuseTalk provides support for the current version release of all products. Although FuseTalk Support may, from time to time, provide some suggestions or advice, support for older versions is not available. FuseTalk cannot provide support on its application if the minimum system requirements, as outlined on our website, are not met.
The source code, while strictly copyrighted and protected by license, allows clients to customize the product's user interface to suit special requirements. FuseTalk's support subscription program does not provide help with customization. For pricing on custom projects and consulting, please contact FuseTalk Sales. Additionally, FuseTalk can provide installation and upgrade services, as well as data migration services. Again, contact the Sales department for further details.
Support and Maintenance Pricing
| Basic Edition
||- $498 with license product purchase (1 year)
- $698 after license product purchase (1 year)
| Standard Edition
||- $998 with license product purchase (1 year)
- $1,398 after license product purchase (1 year)
| Education Edition
||- $949 with license product purchase (1 year)
- $1,298 after license product purchase (1 year)
| Enterprise Edition
||- $1,598 with license product purchase (1 year)
- $1,998 after license product purchase (1 year)
all prices are stated in US currency.
To contact technical support:
Submit a support ticket